Survey Form - Transcend Cruises

Thank you for joining us on the December 1–7 cruise with SunServe, Floatarama, and Transcend Cruises. We’d love to hear about your experience and help us improve our future journeys. This survey will take approximately 5 minutes to complete. Your feedback is invaluable to us!

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this Cologne 1.

Section 1: Overall Experience

1. How would you rate your overall river cruise experience?

Very Poor	Poor	Neutral / Fair	Good	Excellent
Very PoorHow would you rate your overall river cruise experience? Very Poor	PoorHow would you rate your overall river cruise experience? Poor	Neutral / FairHow would you rate your overall river cruise experience? Neutral / Fair	GoodHow would you rate your overall river cruise experience? Good	ExcellentHow would you rate your overall river cruise experience? Excellent

2. How likely are you to recommend this cruise to a friend?

Not at all likely	Slightly	Moderately	Mostly	Completely
Not at all likelyHow would you rate your overall river cruise experience? Not at all likely	SlightlyHow would you rate your overall river cruise experience? Slightly	ModeratelyHow would you rate your overall river cruise experience? Moderately	MostlyHow would you rate your overall river cruise experience? Mostly	CompletelyHow would you rate your overall river cruise experience? Completely

3. How well did we meet the expectations set by our marketing materials?

Not at all	Slightly	Moderately	Mostly	Completely
Not at allHow would you rate your overall river cruise experience? Not at all	SlightlyHow would you rate your overall river cruise experience? Slightly	ModeratelyHow would you rate your overall river cruise experience? Moderately	MostlyHow would you rate your overall river cruise experience? Mostly	CompletelyHow would you rate your overall river cruise experience? Completely

Section 2: Cruise Experience

1. Rate the accommodations for comfort and cleanliness.

Very Poor	Poor	Neutral / Fair	Good	Excellent
Very PoorHow would you rate your overall river cruise experience? Very Poor	PoorHow would you rate your overall river cruise experience? Poor	Neutral / FairHow would you rate your overall river cruise experience? Neutral / Fair	GoodHow would you rate your overall river cruise experience? Good	ExcellentHow would you rate your overall river cruise experience? Excellent

2. How satisfied were you with the ship’s amenities?

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Very DissatisfiedHow would you rate your overall river cruise experience? Very Dissatisfied	DissatisfiedHow would you rate your overall river cruise experience? Dissatisfied	NeutralHow would you rate your overall river cruise experience? Neutral	SatisfiedHow would you rate your overall river cruise experience? Satisfied	Very SatisfiedHow would you rate your overall river cruise experience? Very Satisfied

3. How would you rate the shipboard staff for

	Very poor	Poor	Neurtal / Fair	Good	Excellent
Professionalism	Very poorProfessionalism Very poor	PoorProfessionalism Poor	Neurtal / FairProfessionalism Neurtal / Fair	GoodProfessionalism Good	ExcellentProfessionalism Excellent
Personality	Very poorPersonality Very poor	PoorPersonality Poor	Neurtal / FairPersonality Neurtal / Fair	GoodPersonality Good	ExcellentPersonality Excellent
Attentiveness	Very poorAttentiveness Very poor	PoorAttentiveness Poor	Neurtal / FairAttentiveness Neurtal / Fair	GoodAttentiveness Good	ExcellentAttentiveness Excellent

1. For each meal, please rate your satisfaction

	Very Poor	Poor	Neurtal / Fair	Good	Excellent
Breakfast	Very PoorBreakfast Very Poor	PoorBreakfast Poor	Neurtal / FairBreakfast Neurtal / Fair	GoodBreakfast Good	ExcellentBreakfast Excellent
Lunch	Very PoorLunch Very Poor	PoorLunch Poor	Neurtal / FairLunch Neurtal / Fair	GoodLunch Good	ExcellentLunch Excellent
Dinner	Very PoorDinner Very Poor	PoorDinner Poor	Neurtal / FairDinner Neurtal / Fair	GoodDinner Good	ExcellentDinner Excellent

1. How would you rate the following events?

	Very Poor	Poor	Neurtal / Fair	Good	Excellent
Drag Show Featuring Envy Peru, Nikita Vegaz, and Metamorkid	Very PoorDrag Show Featuring Envy Peru, Nikita Vegaz, and Metamorkid Very Poor	PoorDrag Show Featuring Envy Peru, Nikita Vegaz, and Metamorkid Poor	Neurtal / FairDrag Show Featuring Envy Peru, Nikita Vegaz, and Metamorkid Neurtal / Fair	GoodDrag Show Featuring Envy Peru, Nikita Vegaz, and Metamorkid Good	ExcellentDrag Show Featuring Envy Peru, Nikita Vegaz, and Metamorkid Excellent
Varla Jean Merman’s performance	Very PoorVarla Jean Merman’s performance Very Poor	PoorVarla Jean Merman’s performance Poor	Neurtal / FairVarla Jean Merman’s performance Neurtal / Fair	GoodVarla Jean Merman’s performance Good	ExcellentVarla Jean Merman’s performance Excellent
Zoltan (Piano & Vocals)	Very PoorZoltan (Piano & Vocals) Very Poor	PoorZoltan (Piano & Vocals) Poor	Neurtal / FairZoltan (Piano & Vocals) Neurtal / Fair	GoodZoltan (Piano & Vocals) Good	ExcellentZoltan (Piano & Vocals) Excellent
DJ Sunshine	Very PoorDJ Sunshine Very Poor	PoorDJ Sunshine Poor	Neurtal / FairDJ Sunshine Neurtal / Fair	GoodDJ Sunshine Good	ExcellentDJ Sunshine Excellent
Cooking Classes with Jerome Tiercelet and Alex Spriggs	Very PoorCooking Classes with Jerome Tiercelet and Alex Spriggs Very Poor	PoorCooking Classes with Jerome Tiercelet and Alex Spriggs Poor	Neurtal / FairCooking Classes with Jerome Tiercelet and Alex Spriggs Neurtal / Fair	GoodCooking Classes with Jerome Tiercelet and Alex Spriggs Good	ExcellentCooking Classes with Jerome Tiercelet and Alex Spriggs Excellent

Section 3: Shore Excursions

1. Rate the shore excursions for,

	Very Poor	Poor	Neutral / Fair	Good	Excellent
Guides	Very PoorGuides Very Poor	PoorGuides Poor	Neutral / FairGuides Neutral / Fair	GoodGuides Good	ExcellentGuides Excellent
Transportation	Very PoorTransportation Very Poor	PoorTransportation Poor	Neutral / FairTransportation Neutral / Fair	GoodTransportation Good	ExcellentTransportation Excellent
Itinerary	Very PoorItinerary Very Poor	PoorItinerary Poor	Neutral / FairItinerary Neutral / Fair	GoodItinerary Good	ExcellentItinerary Excellent

What was your favorite port?

Section 4: Staff Performance

1. Transcend Cruises Staff, Rate the staff on:

	Very Poor	Poor	Neutral / Fair	Good	Excellent
Dependability	Very PoorDependability Very Poor	PoorDependability Poor	Neutral / FairDependability Neutral / Fair	GoodDependability Good	ExcellentDependability Excellent
Communication	Very PoorCommunication Very Poor	PoorCommunication Poor	Neutral / FairCommunication Neutral / Fair	GoodCommunication Good	ExcellentCommunication Excellent
Professionalism	Very PoorProfessionalism Very Poor	PoorProfessionalism Poor	Neutral / FairProfessionalism Neutral / Fair	GoodProfessionalism Good	ExcellentProfessionalism Excellent

2. SunServe/Floatarama Staff, Rate the staff on:

	Very Poor	Poor	Neutral / Fair	Good	Excellent
Dependability	Very PoorDependability Very Poor	PoorDependability Poor	Neutral / FairDependability Neutral / Fair	GoodDependability Good	ExcellentDependability Excellent
Communication	Very PoorCommunication Very Poor	PoorCommunication Poor	Neutral / FairCommunication Neutral / Fair	GoodCommunication Good	ExcellentCommunication Excellent
Professionalism	Very PoorProfessionalism Very Poor	PoorProfessionalism Poor	Neutral / FairProfessionalism Neutral / Fair	GoodProfessionalism Good	ExcellentProfessionalism Excellent

Section 5: Pre-Cruise Program (Optional)

For guests who participated in the pre-cruise extension:

Rate the Hotel Excelsior Ernst Cologne for

	Very Poor	Poor	Neutral / Fair	Good	Excellent
Room quality	Very PoorRoom quality Very Poor	PoorRoom quality Poor	Neutral / FairRoom quality Neutral / Fair	GoodRoom quality Good	ExcellentRoom quality Excellent
Service	Very PoorService Very Poor	PoorService Poor	Neutral / FairService Neutral / Fair	GoodService Good	ExcellentService Excellent
Location	Very PoorLocation Very Poor	PoorLocation Poor	Neutral / FairLocation Neutral / Fair	GoodLocation Good	ExcellentLocation Excellent
Included breakfast	Very PoorIncluded breakfast Very Poor	PoorIncluded breakfast Poor	Neutral / FairIncluded breakfast Neutral / Fair	GoodIncluded breakfast Good	ExcellentIncluded breakfast Excellent

2. Rate the Cocktail Reception experience.

Very Poor	Poor	Neutral / Fair	Good	Excellent
Very PoorDependability Very Poor	PoorDependability Poor	Neutral / FairDependability Neutral / Fair	GoodDependability Good	ExcellentDependability Excellent

3. Rate Cologne Bear Pride Events.

Very Poor	Poor	Neutral / Fair	Good	Excellent
Very PoorDependability Very Poor	PoorDependability Poor	Neutral / FairDependability Neutral / Fair	GoodDependability Good	ExcellentDependability Excellent

Section 6: Suggestions and Comments

What could we do to make your cruise better next time?